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Frequently Asked Questions

Below are some of the most frequently asked questions and answers. For further inquiries, email us at info@keyvos.com.

What is a virtual assistant (VA)?

A Virtual Assistant specializes in providing administrative office support as an independent contractor. VAs develop collaborative, professional working relationships with clients while working from their own offices. They effectively use today's technology to deliver services and to communicate with clients.

“A Virtual Assistant (VA) is an independent entrepreneur providing administrative, creative and/or technical services. Utilizing advanced technological modes of communication and data delivery, a professional VA assists clients in his/her area of expertise from his/her own office on a contractual basis." -www.ivaa.org

Who hires a virtual assistant?

Anyone can hire a virtual assistant; however, VAs are typically used by individuals and small businesses who need professional administrative support but lack the budget, space, and time needed to devote to a traditional in-house employee.

Why hire a VA over a temporary or regular employee?

A full-time employee does not necessarily mean a full week of productive time. A virtual assistant can often times complete the same amount of work in half the time. With a virtual assistant, you pay only for time spent working on your business, not for unproductive down time such as lunch hours, personal phone calls, sick days and vacation. Additionally, unlike a temp, you will have the benefit of working with the same dedicated and reliable person who understands your business and has a vested interest in your success.

Lastly, Key Virtual Office Solutions functions as an independent contractor, incurring all the overhead expenses typically handled by employers such as office space, furniture, supplies, telephone lines, computer equipment, etc.

How do I get started?

Contact us for a free 1-hour phone consultation. During this time, we’ll discuss your business and the type of assistance you’re looking for. We will explain how Key Virtual Office Solutions works and how we can help provide solutions for your needs. If we are a good fit for your needs, you will be mailed a client information package to begin the working relationship.

Will my business information be kept confidential and secure?

Key Virtual Office Solutions safeguards the privacy and confidentiality of all information. We maintain multiple levels of security to protect both our own data and that of our clients.

All information provided to Key Virtual Office Solutions will remain 100% confidential unless otherwise directed by the client. Personal and business information (e-mail, address, phone number, etc) will never be exchanged with a third party without written consent of the client.

What equipment and skills do I need to communicate with Key?

All you'll need is a computer, email address, and telephone number. Equally important is mutual trust, a clear idea of your goals, and the ability to communicate your needs.

How do I keep in touch with my virtual assistant?

There are several ways to easily communicate back and forth with the help of today's technology. Key Virtual Office Solutions utilizes email, telephone, fax and, mail. We can accommodate your preferred methods of communication.

What if I only need your services periodically?

No problem. Key Virtual Office Solutions offers a variety of flexible plans to meet your needs. See the rates page for more information.

What if the service I need is not listed?

If there is a service you need that is not listed, please contact us to discuss your needs.